Bank account transparency
Kudos to Triodos bank for maximum transparency... showing what they do and don't offer. Consumer Duty done really well. Financial Services take note.
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Positive News
Kudos to all the publishers of positive news services. If mainstream news is taking a toll on your mental health and you want to improve your media nutrition, switch to one of these: Positive News Magazine UK-based magazine and website reporting on what's going right in the world.
Removing barriers to user-research
Kudos to Askable who seem to have cracked good service-design for user research platforms. In the past I've found qualitative research platforms to be a bit fragmented in quality and limited in scope. Askable seem to have addressed this. Which is awesome in removing the barriers to user-centred-design.
Unconditional Service Guarantees
Kudos to all you companies who offer free lifetime repairs on your products. Take a bow Patagonia clothing, Osprey backpacks, Nudie jeans, Hiut jeans, Custom Fender guitars, Zippo lighters, Rapha cycling jerseys. (non-exhaustive list) And this article from HBR (from 1988 but still entirely valid) looks at the business considerations
Tackling food waste
Today's Service Design Kudos goes to Olio - who have created a service to get food surpluses from shops and producers into the hands of people struggling. Their service is an orchestration of volunteers, partnerships, an online portal, local charities, plus a lot of consulting with the food