service design
Kudos to Airbnb for launching an improved service for people with extra accessibility needs. Service Design elements: * A new dedicated category for 'adapted places' * A team dedicated to reviewing every accessible feature submitted by hosts, for accuracy * Detailed 3D scans of each adapted room, with greater information such
service design
Kudos to GOV.uk and GDS for building a digital wallet to unify official docs (e.g. passport, driving licences..) helping to join-up the experience of using government services. Guardian reports that it will focus on passports for its June launch, followed by driving licences, vehicle tax, benefits, student
accessibility
Kudos to the banks who make their cards fit for visually impaired people (Kudos, because it's a Service Design choice... it's not a legal requirement yet). Have a look at your bank cards. Do they have: * Braille or notches - to distinguishing debit, credit, pre-paid cards