Kudos to all you companies who offer free lifetime repairs on your products. Take a bow Patagonia clothing, Osprey backpacks, Nudie jeans, Hiut jeans, Custom Fender guitars, Zippo lighters, Rapha cycling jerseys. (non-exhaustive list)
And this article from HBR (from 1988 but still entirely valid) looks at the business considerations of providing Unconditional Service Guarantees, and the power in making a commitment to the quality of your service or product. 👏 👏
Kudos to Askable who seem to have cracked good service-design for user research platforms. In the past I've found qualitative research platforms to be a bit fragmented in quality and limited in scope. Askable seem to have addressed this. Which is awesome in removing the barriers to user-centred-design.
Today's Service Design Kudos goes to Olio - who have created a service to get food surpluses from shops and producers into the hands of people struggling. Their service is an orchestration of volunteers, partnerships, an online portal, local charities, plus a lot of consulting with the food
Kudos to Airbnb for launching an improved service for people with extra accessibility needs. Service Design elements: * A new dedicated category for 'adapted places' * A team dedicated to reviewing every accessible feature submitted by hosts, for accuracy * Detailed 3D scans of each adapted room, with greater information such
Big Kudos to the teams behind the UK's growing 'Library of Things' movement. A dream set of Service Design ingredients: boosting community, reducing waste and consumption, saving money, using tech for good. Here's a map showing 'em all.. https://lnkd.in/eVVh9JWJ